THE ORDER PROCESS
- Material & Finish
The creative process unfolds as you choose how your panel will enhance your project. Deciding on the best way to display your panel, picking the pattern and material, and choosing a finish, are all decisions that can be discussed with our supportive sales staff.
They are happy to offer advice, make recommendations and send out samples.
- Phone Call/Online
- Discuss Pricing
- Finalize Sizing
This phase of the process finds you supported by our excellent customer service, discussing your needs specifically and making suggestions for optimum outcome. Aesthetics, safety and environment, affordability and durability are all considered as your quote is promptly prepared. Discussions include set-up fees, border size, pattern scale, material type, pattern and thickness.
- Confirm Order
- Pay Deposit
Once details are finalized and your project is ready to order, a 50% deposit is required. When the deposit is received, your order is confirmed and your lead time commences. Your order is put in the production queue, and our art department creates a proof. We re-confirm measurements and you sign off on the project.
- Receive Proof
- Revise If Needed
- Approve Proof
A proof of your panel is created, displaying both pattern and border, including relevant details of dimensions, wood choice, thickness, finish and panel quantity. A shipping estimate is also included. Minor adjustments can be made regarding borders and scale, but significant changes cause additional charges. Prompt customer approval and communication is essential to keep the project to the targeted date.
Your panels are cut and finished to your specifications. All panels are inspected and prepared for shipping. Depending on size and weight, your project is packaged in a custom rigid plywood crate and sandwiched in layers of foam. Our shipping process is streamlined to provide you with the best price and most reliable and prompt shippers.
- Inspection & Signature
You are notified when your project is ready to ship. Our sales team assists you through the remaining details, providing shipping and tracking information, collecting final payment and offering any relevant installation advice. Once crate arrives be sure to inspect the crate for any damage before giving your signature for delivery. Our customer support team will confirm arrival of your panels with you and ensure your satisfaction.
Request for Quote
Click the button below to download and fill the Request For Quote form. For an overview of what kind of information we will need to know about your job, click here.